Frequently Asked Questions
Everything you need to know about growing your perfect garden.
How long will it take for my gardening supplies to arrive?
Standard shipping typically takes 3-7 business days. For live plants or seasonal items, shipping times may vary based on optimal planting windows in your specific hardiness zone.
What is your return policy on tools and equipment?
We offer a 60-day satisfaction guarantee. If your tools are defective or don't meet your expectations, you can return them for a full refund or exchange, provided they are in clean, resalable condition.
Do you ship live plants and seeds year-round?
To ensure plant health, we only ship live nursery stock during appropriate weather conditions for your region. Seeds and non-perishable hard goods are shipped year-round.
Are your fertilizers and pest control products organic?
We carry a wide range of OMRI-listed organic products. Please check the 'Specifications' tab on individual product pages to verify organic certifications and ingredients.
What happens if my plants arrive damaged?
We guarantee safe delivery. If your plants arrive wilted or damaged, please take a photo and contact our support team within 48 hours for a free replacement.
Do you offer bulk discounts for professional landscapers?
Yes, we offer volume pricing on select items like raised beds, soil amendments, and mulch. Please contact our commercial sales department for a custom quote.